Customer Service - Supply Order Support Specialist - New Berlin, WI

Konecranes•New Berlin, WI

3d•$23 - $25•Onsite

About The Position

This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations, tracking status, to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.

Requirements

Positive attitude and true willingness to help our customers
Proven strong leadership, communication, and personnel management skills
Excellent organizational and problem-solving skills
Good verbal and written communication skills
Knowledge of SAP or equivalent business systems
Bachelor's degree and/or a minimum of 3 years of relevant work experience in a customer service driven environment.

Responsibilities

Ensure the best possible customer service through professional customer interaction throughout various scenarios.
Work in a team environment to monitor and manage the central box for incoming inquiries
Be able to communicate across multiple departments to deliver a solution to the customer
Manage customer complaints and execute appropriate customer service measures
Other duties as assigned