Sup Customer Service

HCSC•Naperville, IL

12d

About The Position

This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values.

Requirements

Bachelor’s degree and 1 year business experience OR 5 years business experience
2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
Experience in coaching, mentorship, and professional development
Clear and concise written and verbal communication skills
Analytical and organizational skills and ability to meet deadlines
Experience in root cause analysis and problem solving
PC proficiency to include Microsoft office products and operational systems

Nice To Haves

Experience with Individual & Family Market Health Insurance
Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system
Knowledge of the health care industry

Responsibilities

Supervising and overseeing performance, staff development and day-to-day operations of an assigned team
Identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team
Coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders
Maintaining a safe and healthy work environment by enforcing organizational standards and core values