Customer Service Supervisor

Mississippi Blood Services•Flowood, MS

12d•Onsite

About The Position

Mississippi Blood Services makes a difference in people's lives every day. With the support of the community and voluntary blood donors, we have been serving the needs of hospital patients since 1979. We are committed to providing excellent benefits, a great working environment and just being an all-around great place to work. We're looking for an individual with flexible skills who can provide support in the following areas to help meet our mission.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Valid MS driver's license and excellent driving record with personal automobile liability insurance coverage
Capable of making decisions independently oppose to soliciting cooperation of others.
A big picture thinker backed by an added focus on accomplishing the goal with high standards and demands the highest quality of work from co-workers and subordinates.
Confident, Self-disciplined, innovated individual who primarily controls established goals from start to finish with a strong demand for high quality and a sense of urgency.
Ability to work and lead others in a multi- task / project environment at a faster than-average pace.
Communicates in an authoritative, direct manner and is capable of delegating some authority and task with the desire to follow up- closely and critically for high standards.
Ability to achieve goals in a timely manner.

Responsibilities

Work closely with staff in all departments to ensure proper product distribution functions and to help meet company objectives.
Communicate with hospital labs/customers for special requests and services.
Assess staffing needs and prioritize workloads to ensure timely and effective completion of work.
Ensure training, documentation of training, and competency checks are completed for new and existing staff as needed.
Provide staff performance and training needs feedback to manager as needed.
Assist with validation of systems to include: review of vendor validation plans, test development, test execution, analysis of results, and recommendations to Manager of Technical Services.
Perform and document all product orders and deliveries according to SOP to maintain cGMP compliance
Attend all mandatory MBS training within required time frames.
Maintain compliance with all MBS safety policies, including disposal of hazardous waste and use of appropriate PPE.
Participate in departmental staff meetings as required.
Collect QA indicators and submit to manager in a timely manner.
Oversee export of expired blood products.
Monitor product inventory levels, ordering and listing products when necessary.
Ensure timely delivery of inventory and inter-department mail to and from mobiles and fixed sites.
Ensure freight is received, processed, stored and distributed internally as appropriate.
Maintain excellent customer service with hospitals/customers through communication and documentation of orders; preparation and documentation of products for delivery; arranging most effective and timely delivery of products.