AAA Customer Service Supervisor (Remote)

AAA Central Penn • Harrisburg, PA

7d • Remote

About The Position

AAA is hiring a Support Center Supervisor to lead a team supporting Dispatch operations and help deliver an exceptional member experience. The supervisor oversees day-to-day operations, develops employees, supports service quality, and ensures operations run smoothly in a fast-paced environment. This is a remote position based in Harrisburg, Pennsylvania, with a scheduled shift from 2:30 p.m. to 11 p.m. The role requires attending in-person leadership meetings, team meetings, and trainings at the Harrisburg office. It is classified as Essential Duty Personnel, requiring work as scheduled—including weekends and holidays—regardless of weather conditions. Compensation is commensurate with experience.

Requirements

• High school diploma or GED.
• At least 3 years of customer service and/or supervisory experience.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to stay organized, multitask, and make sound decisions in a fast-paced environment.
• Comfort using data and performance metrics to drive improvements and achieve goals.
• Proficiency with Microsoft Office and business technology systems.

Nice To Haves

• Experience leading teams in a call center, dispatch, customer support, contact center, or operations environment.

Responsibilities

• Lead a team focused on providing outstanding service and support to members.
• Oversee service levels, dispatch activity, staffing, and overall performance.
• Coach, mentor, and develop team members.
• Promote a customer-first culture and resolve escalated member concerns professionally.
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and drive results.
• Manage staffing and schedules to ensure resources meet member needs.
• Partner with leadership to implement ideas, improve processes, and enhance the member experience.
• Recruit, hire, train, and develop employees while building an engaged, collaborative team.
• Create a workplace where employees feel valued, supported, and motivated.

Benefits

• Generous, front-loaded paid time off, plus one personal day.
• Eight paid holidays, including Christmas Eve and New Year’s Eve.
• Medical, dental, and vision insurance.
• Health Savings Account with employer contributions or Flexible Spending Accounts.
• 401(k) with up to a 6% company match, fully vested from day one.
• Company-paid life insurance and long-term disability coverage.
• Up to three additional PTO days each year for volunteering and participating in AAA Cares events.
• Tuition reimbursement.
• Free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED