CUSTOMER SERVICE SUPERVISOR - Tax Office

Tarrant County•100 E Weatherford St Fort Worth TX 76196, TX

4d•Onsite

About The Position

Under general direction, this role supervises and trains Customer Service Representatives. The position involves speaking with taxpayers who have uncommon or complex tax and motor vehicle problems and arriving at an agreeable solution. The supervisor also maintains operating programs and reports for the department. Employees may be required to work at any of the Tax Office locations. This posting may close at any time once a sufficient number of applications have been received.

Requirements

High School diploma or GED.
Four (4) years of Tax Office or related experience.
Familiar with State Property Tax Code and Transportation Code.
Knowledge of business letter writing, grammar and punctuation, and report preparation.

Nice To Haves

At least one (1) year handling both motor vehicle and property tax transactions.
Six (6) months experience in a call center environment is preferred.

Responsibilities

Receives overflow incoming phone calls, chats and emails.
Speaks with taxpayers with uncommon or complex problems or questions.
Researches property tax information and answers questions on taxes due or paid, appraised value, tax rates, exemptions, property ownership, legal description, recording information, etc.
Researches motor vehicle information and answers questions on registration and in-state or out-of-state title transfers, including fees.
Answers questions about disabled placard and/or license plates as well as other special license plate applications.
Directs citizens to entity attorneys, county, state, federal, and city government offices as necessary to meet their needs.
Trains employees on email, chat, and telephone applications.
Continuously monitors employee performance and makes adjustments to assigned duties as needed.
Provides first level supervision of staff and evaluates subordinate performance.
Schedule and lead team meetings as needed.
Performs all other related duties as assigned or required.