Customer Service Supervisor
Retail Stores•Louisville, KY
•Onsite
About The Position
The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.
Requirements
- Minimum of one to two years’ retail experience in a mid-size to large retail service-oriented business preferred.
- Ability to work evenings, weekends, and holidays on a regular basis.
- Must have a positive attitude and the ability to interact well with others.
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull up to 35 pounds.
- Ability to stand for extended periods and work in a safe manner
Responsibilities
- Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
- Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
- Ensure that all product at the front end is merchandised per the visual merchandise standards.
- Ensure that the front-end, entrance, and exterior of the building are maintained properly.
- Ensure that front end operations, store standards, and company programs meet all operational expectations.
- Assist with developing, evaluating, and supervising front end Associates.
- Complete any additional responsibilities and/or duties as assigned.
Benefits
- Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
- 401K, generous company match with immediate vesting.
- Strong career growth & talent development culture.
- 20% associate discount on all Ollie's purchases.
- Vast array of voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
