Customer Service Supervisor

Massachusetts Port Authority•Boston, MA

15d•Onsite

About The Position

The Massachusetts Port Authority is seeking a Customer Service Supervisor to join their dynamic organization. This role is crucial in connecting people and businesses to the global community by air, land, and sea. The ideal candidate will be a leader in a fast-paced environment, ensuring smooth operations and exceptional customer service at Boston Logan International Airport. This position involves managing teams, coordinating with airport partners, maintaining terminal conditions, and contributing to various operational and emergency response efforts.

Requirements

3–5 years of customer service experience
Strong leadership and communication skills, with the ability to motivate teams and convey information effectively across all levels.
Demonstrated problem-solving abilities in fast-paced, customer-facing environments.
Proficient in word processing and spreadsheet applications

Nice To Haves

Prior airport experience preferred.
Familiarity with data and analytics preferred.

Responsibilities

Lead and support front-line staff by ensuring proper shift coverage, addressing procedural challenges, and onboarding new team members with the tools and knowledge they need to succeed.
Manage passenger flow by analyzing traffic patterns, coordinating with airport partners, and delivering responsive, high-quality customer service throughout the terminals.
Monitor terminal conditions, inspect facilities, report issues, and respond to on-the-ground needs to maintain a clean, safe, and efficient environment.
Contribute to hiring and training efforts, keep information resources current, support special initiatives, and assist during emergencies as a key member of the response team.