Customer Service Supervisor

Salem Regional Medical Center•Salem, OH

1d•Onsite

About The Position

SRMC Has an Exciting Opportunity for Qualified Candidates! Position: Full Time Customer Service Supervisor Department : Revenue Cycle Administration Shift: Days/Varied PURPOSE The primary purpose of the Customer Service Supervisor position is to oversee the customer service functions of the hospital revenue cycle to assure that a successful, viable department is always maintained. The Customer Service Supervisor is to maintain the customer service area in a manner that patients are taken care of in a timely and courteous manner, private matters are kept confidential and professional standards are maintained while gathering the required information that will allow for clean claim processing and reduce controllable denials. This position may also require the employee to perform other related duties and activities as assigned by the Department Head.

Requirements

High school graduate with progressive experience in customer service areas that include customer service and self-pay billing
Ability to work well with all levels of hospital personnel.
Must be thoroughly familiar with the health care environment and how the department is to function.
Must demonstrate fairness, diplomacy, good judgement, and professionalism with hospital staff, physicians, patients, and outside agencies.
Must demonstrate knowledge of computer skills with all hospital systems (EMR) along with excel and word.
Required to understand and apply knowledge of medical terminology.
Must have the ability to communicate, direct and lead staff as part of supervisory functions.

Nice To Haves

Preferred minimum five (5) years’ experience in a variety of settings including customer service, self-pay billing, and clinical and diagnostic knowledge.
Preferred minimum of three (3) years of healthcare supervisory experience.

Responsibilities

Oversee the customer service functions of the hospital revenue cycle to assure that a successful, viable department is always maintained.
Maintain the customer service area in a manner that patients are taken care of in a timely and courteous manner, private matters are kept confidential and professional standards are maintained while gathering the required information that will allow for clean claim processing and reduce controllable denials.
Perform other related duties and activities as assigned by the Department Head.