Customer Service Supervisor, San Juan

Tradewind Aviation LLC • San Juan, PR

11h • Onsite

About The Position

Tradewind Aviation is looking for a full-time San Juan Customer Service Supervisor to be based at our Caribbean base in San Juan, PR. This includes providing strong, positive leadership, guidance, and continuous training to the team in line with our company goals. They will promote and maintain a healthy work culture that produces excellent employee morale, and attracts the highest level of talent, while encouraging continuous growth. The Supervisor will consistently strive for top-tier customer service at every client interaction.

Requirements

• BS degree in a field related to business and/or management.
• 2 + years’ work experience in a supervisory and leadership capacity, with general job knowledge.
• Able to proficiently read, write, speak, and understand English and Spanish.
• Able to work rotating shifts, schedules and able to work during nights, weekends and holidays.
• Able to successfully complete a background investigation, including FBI fingerprints and criminal history.
• Must be authorized to work in the U.S. or its territories without the need for future sponsorship.
• Must have a valid In-State Driver’s License.
• Must be able to work under pressure and time constraints necessary to dispatch flights on time.
• Must project a professional image.
• Proficient with Microsoft Word, Power Point and Excel.
• Self-motivated and a team player.

Responsibilities

• Assist the San Juan Station Manager in overseeing and managing the Tradewind San Juan Station employees and services.
• Ensure the day-to-day operation runs effectively in accordance with the established policies and procedures of the company and respective regulatory agencies.
• Be an expert in customer service.
• Efficiently coordinate and monitor all aspects of the operation.
• Ensure important information is being communicated appropriately between shifts.
• Liaison between company departments, vendors, and regulatory agencies.
• Develop and provide training and coaching to station personnel and vendors.
• Approve time off requests while maintaining appropriate staffing levels.
• Assist with recruitment and termination of employees.
• Responsible for always tracking and improving the quality of services provided by the San Juan Station.
• Measure and analyze employee performance and ensure all company procedures, protocols, and standards are followed by the employees.
• Be strategic in thought processes and decision-making.
• Develop and maintain documentation regarding employee conduct, client issues, feedback, and disciplinary actions.
• Take lead on service disruptions and direct appropriate follow-up.
• Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Ensure compliance of all safety procedures and airline policies.
• Ensure GOM procedures are always followed.
• Other duties as assigned by San Juan Station Manager or Caribbean General Manager.

Benefits

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level