Customer Service Supervisor

SPIROL International Corporation • Killingly, CT

6d • Onsite

About The Position

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.

Requirements

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Responsibilities

• Leads the customer service team
• Responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process
• Provides coaching, develops employees, drives process improvement
• Manages escalated customer situations
• Supports recruiting and onboarding efforts
• Ensures the department meets service objectives

Benefits

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed