Customer Service Supervisor - Flatwoods, KY
City National Bank of WV•Flatwoods, KY
•Onsite
About The Position
Responsible for supervising and coaching the CSR staff. Ensures delivery of City’s phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.
Requirements
- High school diploma or equivalent
- 1-2 years of retail/customer service experience required
- Personal computer proficiency
- Excellent customer service and sales skills
- Excellent oral communication and listening skills
- Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
Nice To Haves
- Previous supervisory experience preferred
- sales experience preferred
- Displays professional dress and demeanor
- Cash handling experience preferred
Responsibilities
- Supervises and coaches CSR staff
- Ensures delivery of City’s customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers’ financial needs
- Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
- Maintains and balances a working cash supply
- Displays a positive and professional attitude at all times
- Maintains current knowledge of bank products and services
- Works closely with Manager and branch team to generate new business
- Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
- Actively participates in branch campaigns and incentives
- May open new accounts and deliver additional services at the branch
- May be responsible for branch vault or ATM cash, or serve as a backup for these roles
- Completes all training within predetermined time limits
- Adheres to all bank regulatory, audit, and compliance policies and procedures
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
