Customer Service Supervisor/Coordinator

Holiday Barn Pet Resorts•Glen Allen, VA

8d•$18 - $22•Onsite

About The Position

Holiday Barn Pet Resorts provides safe, happy lodging for vacationing pets, offers fun playgroups through Doggie Day Care, and provides grooming services. They also offer professional training services. The Customer Experience Supervisor/Coordinator ensures positive communication and representation of the company, delivering the best customer service experience at each point of contact. This role integrates company values into all customer interaction points across all departments.

Requirements

2 years work experience in the customer service field
High School diploma
Prior supervisory experience leading a team
Data entry skills and proficiency with Windows applications
Strong leadership skills
Strong communication skills
Basic pet knowledge
Candidates must be willing to work weekends and major holidays.
Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays.

Responsibilities

Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
Training and mentoring of new pack members
The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts.