Customer Service Student Assistant - Jerry Falwell Library

Liberty University•Lynchburg, VA

13d•Onsite

About The Position

Working independently and exercising good judgment and discretion, the Jerry Falwell Library Student Worker Assistant will conduct themselves professionally, courteously, and politely in interactions with library employees and customers. They will support one or more of the departments within the Jerry Falwell Library. This position involves delivering excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers. The role requires a vigilant posture while staffing service desks, providing research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques. It also includes giving basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked. General duties such as completing hourly counts, providing directions, and maintaining a clean and clutter-free environment conducive to study are also part of the role. The position demands a vigilant posture to support customers who may need assistance.

Requirements

Current student in good academic standing.
Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
Strong organizational skills.
Computer and scheduling skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Required to travel to local and campus locations.
May be required to sit to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Regularly required to stand, walk, and climb stairs to move about the campus.
Handle materials, reach overhead, kneel or stoop in order to conduct business.
Regularly lift 10 or fewer pounds.

Nice To Haves

Federal Work Study approved.
A grade point average of 3.0 or above.
One year of college education.
Previous customer service experience.
Second language proficiency.
Some knowledge of the Library of Congress classification and call number system.

Responsibilities

Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions.
Communicates clearly, including responding to emails in a timely manner, answering the phones and, alerting the supervisor to changes in schedule.
Performs other duties as assigned by the supervisor and library administration.
Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
Works effectively as a team member, embracing and fostering LU’s mission.
Delivers excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers.
Maintains a vigilant posture while staffing the service desks.
Provides research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.
Gives basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.
Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study.
Maintains a vigilant posture to support customers who may need assistance.