Customer Service - Sports Streaming Platform

Sutherland

3d•Remote

About The Position

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include: Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it Effectively using all available technology tools and resources to resolve fan inquiries Developing/maintaining a general knowledge of client’s products and services

Requirements

High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written
Strong critical thinking and problem-solving skills
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports (sports knowledge will be inquired upon)
Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
Proficient in Microsoft programs
A quiet and distraction-free, secure place to work.
Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
Must be authorized to work in Canada

Responsibilities

Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms to provide superior fan experiences.
Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it.
Effectively use all available technology tools and resources to resolve fan inquiries.
Develop and maintain a general knowledge of client’s products and services.

Benefits

Competitive hourly rates
Paid training
PTO
Global Flexible Vacation Policy
Additional pay incentives
Monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland