Club Sports Customer Service Staff

Liberty University•Lynchburg, VA

4d•Onsite

About The Position

Provide support as directed by designated supervisor. Primary Responsibilities Customer Service Support Perform opening and closing duties for the LaHaye Ice Center. Greet and assist guests visiting the facility for rink viewing, events, practices, meetings, and other activities. Provide professional and courteous customer service to all patrons. Communicate effectively with full-time staff regarding scheduled visitors, meetings, and facility activities. Work effectively as a team member while embracing and promoting Liberty University's mission. Front Desk Operations Monitor and record entry of guests, students, faculty, staff, and alumni utilizing the facility. Maintain accurate visitor records and daily participation data. Assist with guest check-in procedures and provide facility information as needed. Track facility usage for reporting and operational purposes. Package and Mail Handling Receive, sort, and distribute incoming packages and mail for LaHaye Ice Center staff and Club Sports personnel. Notify appropriate staff members and coaches of package arrivals. Deliver packages and correspondence to designated offices when necessary. Phone and Customer Communication Answer incoming calls for the LaHaye Ice Center and Club Sports. Provide accurate information regarding: Coach contact information, Hockey camp programs, Public skating schedules, Open hockey and freestyle sessions, Ice rental opportunities, Hockey game schedules and ticket information, General facility operations and events. Direct calls and inquiries to the appropriate department or staff member. Payment Processing Process payments using approved university point-of-sale systems. Complete transactions for: Club Sports team dues, Team apparel and merchandise purchases, Concessions, Public event admissions, including public skate, open hockey, and freestyle sessions, Facility rentals and other approved charges. Maintain accuracy in cash handling and transaction processing procedures. Administrative Support Assist staff and coaches with various administrative responsibilities, including: Updating university scheduling systems, Maintaining facility scheduling documents, Creating and modifying documents, spreadsheets, and reports, Assisting with customer service communications and operational records. Ensure records and documentation are maintained accurately and professionally. Event and Facility Support Assist with facility events, competitions, games, camps, and special programs as needed. Support concessions operations during designated events. Provide event staffing assistance, including guest services and operational support. Assist with setup, breakdown, and general event logistics when assigned. Additional Duties Perform other duties as assigned by supervisory staff. Maintain a professional appearance and positive attitude while representing Liberty University and Club Sports.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Basic computer proficiency, including Microsoft Office applications.
Ability to multitask and manage responsibilities in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively as part of a team.
Commitment to supporting the mission and values of Liberty University.
Ability to sit, stand, and walk for extended periods.
Ability to lift and carry items up to 25 pounds on an occasional basis.
Ability to perform duties in a recreational and event-based environment.
A valid driver's license.
An acceptable driving record as determined by DMV review.
Liberty University Driving Approval.
Current automobile liability insurance.
Proof of all required documentation must be provided before operating a vehicle for university business.

Responsibilities

Perform opening and closing duties for the LaHaye Ice Center.
Greet and assist guests visiting the facility for rink viewing, events, practices, meetings, and other activities.
Provide professional and courteous customer service to all patrons.
Communicate effectively with full-time staff regarding scheduled visitors, meetings, and facility activities.
Work effectively as a team member while embracing and promoting Liberty University's mission.
Monitor and record entry of guests, students, faculty, staff, and alumni utilizing the facility.
Maintain accurate visitor records and daily participation data.
Assist with guest check-in procedures and provide facility information as needed.
Track facility usage for reporting and operational purposes.
Receive, sort, and distribute incoming packages and mail for LaHaye Ice Center staff and Club Sports personnel.
Notify appropriate staff members and coaches of package arrivals.
Deliver packages and correspondence to designated offices when necessary.
Answer incoming calls for the LaHaye Ice Center and Club Sports.
Provide accurate information regarding coach contact information, hockey camp programs, public skating schedules, open hockey and freestyle sessions, ice rental opportunities, hockey game schedules and ticket information, and general facility operations and events.
Direct calls and inquiries to the appropriate department or staff member.
Process payments using approved university point-of-sale systems.
Complete transactions for Club Sports team dues, team apparel and merchandise purchases, concessions, public event admissions (including public skate, open hockey, and freestyle sessions), facility rentals, and other approved charges.
Maintain accuracy in cash handling and transaction processing procedures.
Assist staff and coaches with various administrative responsibilities, including updating university scheduling systems, maintaining facility scheduling documents, creating and modifying documents, spreadsheets, and reports, and assisting with customer service communications and operational records.
Ensure records and documentation are maintained accurately and professionally.
Assist with facility events, competitions, games, camps, and special programs as needed.
Support concessions operations during designated events.
Provide event staffing assistance, including guest services and operational support.
Assist with setup, breakdown, and general event logistics when assigned.
Perform other duties as assigned by supervisory staff.
Maintain a professional appearance and positive attitude while representing Liberty University and Club Sports.