Customer Service Specialist

BRAD HALL COMPANIES • Arvada, CO

8d • $18 - $22 • Onsite

About The Position

The Customer Service Specialist supports and assists with various administrative tasks, as well as warehouse and storage processes and responsibilities. The role interacts with customers through telephone, electronic, and face-to-face channels; handles orders and inquiries; provides product, pricing, and delivery information; and coordinates with internal departments to address customer needs. The specialist also uses Microsoft Dynamics CRM to document customer interactions and facilitates prospective customers through the new account credit process. Work is typically performed in an office setting, with movement around the office and customer sites as needed. Travel is negligible.

Requirements

• Strong computer skills and ability to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adherence to the company's values and ethical expectations.
• Ability to multitask effectively with strong attention to detail.
• Strong customer service skills.

Nice To Haves

• One year of inside sales experience desired.
• Minimum one year of B2B experience.
• Trade or technical school certificate or diploma in an applicable field.
• Experience in transportation, lubricants, fuel, or a related industry.

Responsibilities

• Interact directly with customers by telephone, electronically, or face to face, and respond promptly to customer inquiries.
• Process orders, forms, applications, and requests.
• Provide pricing, product, and delivery information upon request.
• Direct requests and unresolved issues to the appropriate resource.
• Formulate resolutions and responses to customer issues.
• Use Microsoft Dynamics CRM to record customer interactions and actions taken.
• Communicate and coordinate with internal departments.
• Facilitate prospects through the new account credit process.
• Support and assist with administrative tasks and warehouse and storage processes and responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed