Customer Service Specialist

Sherwin-Williams • New Braunfels, TX

8d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to identify their needs, answer questions about products, and recommend appropriate solutions. They resolve customer concerns, promote customer satisfaction, maintain knowledge of product features, and uphold product and store presentation standards while meeting store sales goals. The role also involves customer contact, including possible contact with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. The selected candidate will work at Store #727358, 320 FM 306, New Braunfels, TX 78130-2556. The position requires a criminal-history review. The posting describes an application, digital interview, and in-store interview process. Sherwin-Williams describes its employee offering as including rewards, benefits, flexibility, learning and development opportunities, and an inclusive team; specific eligibility and benefit details are available through its benefits website.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.
• Work all scheduled hours, which may include evenings and weekends.

Benefits

• The company describes a range of benefits, rewards, and flexibility intended to support employee health and well-being; specific offerings and eligibility are available on the company benefits website.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and commitment to its communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed