Specialist, Customer Service

CAMPBELL OIL CO INC • Whiteville, NC

11d • Onsite

About The Position

The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. A detailed Job Description will be available when you begin employment.

Requirements

• High school diploma or equivalent required
• Previous customer service experience, ideally in the oil and gas, energy, or industrial sectors
• Strong knowledge of industry terminology, operational processes, and safety expectations
• Excellent verbal and written communication skills
• Proficiency with CRM tools, order management systems, and standard office software
• Strong problem-solving skills with the ability to remain calm in fast-paced or urgent situations
• Demonstrated ability to multitask, prioritize, and collaborate across departments
• Commitment to safety, regulatory compliance, and professional conduct

Nice To Haves

• associate or bachelor’s degree preferred

Responsibilities

• Respond to customer inquiries related to products, service schedules, pricing, logistics, and account status
• Coordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teams
• Troubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirements
• Maintain accurate records in company systems, including order details, service documentation, and communication logs
• Monitor inventory levels, transportation updates, and supply chain activities to support timely deliveries
• Provide customers with product specifications, safety information, and general guidance
• Escalate urgent or complex concerns to supervisors or technical specialists as needed
• Support emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)
• Identify recurring customer concerns and communicate opportunities for process improvement

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Paid Gym Memberships
• Everyday Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED