Onsite Customer Service Specialist

Concordance•Detroit, MI

54d•Onsite

About The Position

Concordance Healthcare Solutions is seeking a full-time On Site Customer Service Specialist for their Detroit, MI location. This role provides face-to-face customer service support for the VA Medical Facility. The specialist will be responsible for obtaining, analyzing, and verifying order information, initiating adjustments to ensure excellent service and customer satisfaction, and coordinating the handling of difficult or unusual situations. This position also acts as a liaison with other internal departments to fulfill customer needs.

Requirements

High school diploma or equivalent combination of education and experience.
Must have strong computer skills. Proficient with Excel and Word required, ability to learn VAI internal computer system.
High energy, positive attitude and customer service oriented.
Must have excellent communication skills, and be forward thinking.
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
Be able to work independently while also being a team player.
Successfully pass a pre-employment (post offer) background check and drug screening.

Nice To Haves

Previous customer service and/or distribution experience preferred.

Responsibilities

Receives, processes and verifies the accuracy of orders from customers, utilizing the resolution reports.
Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Track backorders and keep necessary parties updated on current status of orders.
Resolves product or service problems.
Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
Recommends potential substitutes by analyzing customer needs and product availability.
Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
Assists with maintaining financial accounts by processing customer adjustments.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Assist VA facility identifying core supply list.
Offer guidance regarding allocated products.
Other duties as assigned.