QVC Customer Service Specialist - 2nd Shift

QVC • North Carolina Remote, NC

5d • Remote

About The Position

Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Requirements

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, work schedules are not Monday - Friday.
• Set work schedule will include one weekend day and one weekday off.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed