QVC Customer Service Specialist - 2nd Shift
QVC•Virginia Remote, VA
•$15 - $16•Remote
About The Position
Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Requirements
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
- This is a remote position.
Responsibilities
- Handle a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
- Report to an assigned Customer Service Supervisor.
- Work a set full-time schedule, work schedules are not Monday - Friday.
- Set work schedule will include one weekend day and one weekday off.
- Bilingual Spanish and English speaking opportunity available.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
