Customer Service Specialist
The Doughnut Peddler•Chandler, AZ
•Hybrid
About The Position
As a Customer Service Specialist, you will serve as the key connection between customers, stores, and internal teams. This role focuses on resolving service issues, supporting daily operations, and improving the overall customer experience through strong communication, coordination, and attention to detail.
Requirements
- 2+ years of customer service experience
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Excel preferred)
- High school diploma or equivalent required
Nice To Haves
- Experience in logistics, distribution, or customer operations preferred
- Experience supporting multi-location or retail operations
- Familiarity with order management, routing, or CRM systems
Responsibilities
- Respond to inquiries and resolve issues related to orders, deliveries, routing, and product quality
- Manage shared inbox and phone support; document and escalate recurring issues
- Monitor driver feedback and daily operations to ensure accuracy
- Coordinate routing and volume changes with internal teams
- Prepare weekly service reports (trends, KPIs, key issues)
- Communicate updates to stores and support manual order entry as needed
- Assist with onboarding, product launches, and market initiatives
- Lead weekly market meetings, track action items, and coordinate internal communications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
