Customer Service Specialist - Coral Springs, FL

Resmed•Coral Springs, FL

1d•Onsite

About The Position

This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities. The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience. During the initial onboarding period, candidates will complete training from 8:00 AM to 4:30 PM. Upon completion of onboarding and training, the standard schedule for this role is 11:00 AM to 7:00 PM.

Requirements

High School Diploma required
At least 1+ year of customer service experience required
Strong verbal and written communication skills in English
Ability to remain calm and professional under pressure, demonstrating empathy in customer interactions
Proven ability to manage multiple priorities in a fast-paced environment
Proficient with technology, including web-based tools and platforms such as SharePoint and Microsoft Office
Strong attention to detail with excellent organizational skills
Ability to follow established processes and procedures with accuracy and consistency

Nice To Haves

Advanced degree preferred (Associates or Bachelors)
healthcare industry experience is a plus
Bilingual (Spanish) proficiency highly preferred

Responsibilities

Communicate with customers daily via phone, email, chat, or social media before and/or after a sale
Support patients with therapy-related questions, adherence information, and equipment or supply orders
Process and manage customer orders for medical supplies and equipment
Create, update, and maintain accurate customer account records
Track deadlines and manage tasks using internal, web-based systems
Collaborate with cross-functional teams (operations, billing, warehouse, clinical) to support customer needs
Build and maintain positive customer relationships that support retention and revenue growth
Identify and support service and sales opportunities during customer interactions
Document all customer interactions, technical issues, and resolutions in ticketing or note systems
Provide updates, reporting, and performance metrics to the management team as required
Perform general administrative and clerical support tasks as part of daily operations
Follow established processes and procedures with a high degree of accuracy and consistency
Communicate with team members, stakeholders, patients, clinical staff and doctors' offices