Customer Service Specialist - Coral Springs, FL

ResMed • Coral Springs, FL

3d • Onsite

About The Position

This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities. The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience.

Requirements

• High School Diploma required
• At least 1+ year of customer service experience required
• Strong verbal and written communication skills in English
• Ability to remain calm and professional under pressure, demonstrating empathy in customer interactions
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficient with technology, including web-based tools and platforms such as SharePoint and Microsoft Office
• Strong attention to detail with excellent organizational skills
• Ability to follow established processes and procedures with accuracy and consistency

Nice To Haves

• Advanced degree preferred (Associates or Bachelors)
• healthcare industry experience is a plus
• Bilingual (Spanish) proficiency highly preferred

Responsibilities

• Communicate with customers daily via phone, email, chat, or social media before and/or after a sale
• Support patients with therapy-related questions, adherence information, and equipment or supply orders
• Process and manage customer orders for medical supplies and equipment
• Create, update, and maintain accurate customer account records
• Track deadlines and manage tasks using internal, web-based systems
• Collaborate with cross-functional teams (operations, billing, warehouse, clinical) to support customer needs
• Build and maintain positive customer relationships that support retention and revenue growth
• Identify and support service and sales opportunities during customer interactions
• Document all customer interactions, technical issues, and resolutions in ticketing or note systems
• Provide updates, reporting, and performance metrics to the management team as required
• Perform general administrative and clerical support tasks as part of daily operations
• Follow established processes and procedures with a high degree of accuracy and consistency
• Communicate with team members, stakeholders, patients, clinical staff and doctors' offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED