Customer Service Specialist | West Augustine Primary Care | Full-Time | Days
UF Health•Saint Augustine, IL
•Onsite
About The Position
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Requirements
- High school diploma or GED required
- Demonstrates effective verbal and written communication skills
- Ability to manage stressful situations professionally, calmly, and courteously
- Basic knowledge and understanding of medical terminology
- One to two years of customer service experience required
Nice To Haves
- Completion of a medical terminology course preferred
- Two years of customer service experience in a healthcare-related setting preferred
Responsibilities
- Scheduling patient appointments
- Managing the clinical medical records system
- Serving as a liaison between patients and hospital staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
