Customer Service Specialist

CNA • Lake Mary, FL

2d • Remote

About The Position

CNA has an opportunity for a Customer Service Specialist to join their Customer Support Contact Center Team, supporting customers, agents, and brokers within the US. The role involves performing duties in accordance with departmental guidelines, including receiving and responding to calls and emails, providing written and/or telephone responses within designated timeframes, and utilizing logs or other tools to track and update issues. The specialist will also provide user assistance within applications. CNA strives to create a culture where employees feel valued and are part of something important, ensuring their abilities are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to employees that helps them and their family members achieve their physical, financial, emotional, and social wellbeing goals.

Requirements

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
• General knowledge of the insurance industry.
• Acts with a sense of urgency to provide superior service to our customers and internal business partners.
• Takes ownership to see things through to a timely resolution.
• Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
• Communicates professionally and effectively, follows up, and keeps customers informed.
• Acts like an owner when making decisions.
• Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
• High school diploma, GED or equivalent experience.
• Typically a minimum of one year of relevant experience.

Responsibilities

• Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.

Benefits

• comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees