Customer Service Specialist
Tiger Sanitation, LLC•San Antonio, TX
•Hybrid
About The Position
Tiger offers a unique, no sales, inbound calls call center environment. The Customer Service Representative position, under direction of the Customer Service Supervisor, receives and processes all incoming contacts from customers and serves as the end-to-end point of contact for service, sales, billing and general inquiries.
Requirements
- High School Diploma or equivalent combination of education and experience
- Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
- Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
- Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
- Ability to maintain constructive interpersonal relationships in a high-volume contact center environment
- Ability to collaborate with coworkers
- Ability to proficiently navigate multiple computer programs
- Ability to prioritize activities in order to achieve, individual and team, expectations and goals
Nice To Haves
- Previous experience utilizing customer service software and Microsoft Office products
- Bilingual
- Previous experience with eServices (chat and social media)
Responsibilities
- Consults with new and current customers on Tiger Sanitation products and services
- Maintains current customer accounts by utilizing creative problem solving and negotiation skills to resolve customer issues.
- Offer, quote, and close prospective customer sales
- Coordinates service requests and changes, as needed
- Communicates concise and accurate information to all inquiries
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Company.
- Uses authorized system to gather information, provide information, and/or update customer records.
- Performs outbound calling campaigns based on business needs.
- Other duties as assigned
Benefits
- 6 paid Holidays
- 2 weeks paid time off
- Employer contribution to medical and dental plan available
- 401k with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
