Customer Service Specialist (Oxygen)

Maple Respiratory Group Inc. • Medicine Hat, AB

1d • Hybrid

About The Position

We are seeking a highly organized and compassionate Customer Service Specialist to support both administrative operations and home oxygen clients in the Medicine Hat area. This role combines office-based coordination with occasional field support, including after-hours on-call responsibilities. The ideal candidate will have strong administrative skills, a patient-focused mindset, and the ability to respond effectively in a home care environment. Candidates with healthcare training, particularly Licensed Practical Nurses (LPNs) are strongly preferred.

Requirements

• Valid driver’s license and reliable transportation required.

Nice To Haves

• Post-secondary education in healthcare, administration, or a related field is an asset.
• Licensed Practical Nurse (LPN) designation is strongly preferred and considered a significant asset for this role.
• Previous experience in home care, healthcare support, or medical administration preferred.
• Knowledge of oxygen therapy equipment and home care practices is an asset (training provided).

Responsibilities

• Maintain accurate, confidential client records in compliance with privacy regulations.
• Respond to incoming calls and inquiries from clients, families, and healthcare professionals.
• Prepare and manage documentation, including service logs, care notes, and reports.
• Assist with billing, invoicing, and insurance documentation.
• Coordinate with suppliers and internal teams to ensure timely service delivery.
• Coordinate delivery and pickup of home oxygen equipment (e.g., concentrators, cylinders).
• Educate clients and caregivers on safe use and basic troubleshooting of oxygen equipment.
• Monitor and document equipment usage; report concerns or irregularities.
• Perform routine checks to ensure equipment is functioning safely and effectively.
• Ensure compliance with home care safety standards and oxygen handling protocols.
• Respond to urgent client needs, including delivery, pickup, or replacement of oxygen equipment and supplies during on-call hours.

Benefits

• Competitive salary
• RRSP Match
• Comprehensive health, dental benefits, STD , LTD coverage and HCSA (Health Care Spending Account)
• Supportive and collaborative team environment
• Opportunities for professional development and career advancement
• Ongoing education and growth opportunities
• Paid time off including (Vacation and Statutory Holidays)
• Additional compensation is provided for after-hours work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree