Customer Service Specialist

Jubitz Corporation•Hillsboro, OR

5d•Onsite

About The Position

The Customer Service Specialist is responsible for providing exceptional support to Fleet Services customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role serves as the primary point of contact between the Fleet Services department and its customers, representing the company's values and commitment to customer satisfaction. The specialist will provide customer service by email and phone to current and potential customers, with no cold calling required. This is an in-person job.

Requirements

High school diploma or GED
Two years of office experience or similar experience
Able to communicate Business to Business transactions
Strict attention to detail
Pleasant phone demeanor
Intermediate proficiency in Microsoft Office, with an emphasis on Excel
Ability to read, analyze and interpret technical procedures and governmental regulations
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to define problems, collect data, establish facts and draw valid conclusions

Nice To Haves

Two-year degree
Familiarity with the fuel industry

Responsibilities

Provide exceptional support to Fleet Services customers
Address customer inquiries
Resolve customer issues
Ensure a positive customer experience
Serve as the primary point of contact between the Fleet Services department and its customers
Represent the company's values and commitment to customer satisfaction
Provide customer service by email and phone to current and potential customers
Handle inbound and outbound calls with pleasant phone demeanor
Negotiate to a win/win situation with clients
Handle multiple, deadline-oriented tasks