Customer Service Specialist

Bausch + Lomb • PL-Warszawa, ME

53d • Hybrid

About The Position

Supporting Bausch + Lomb Polska's business by providing excellent customer service in the Polish market – proactively coordinating all aspects of the supply chain to ensure optimal performance and ensuring agreed service levels and/or delivery terms are met, and demonstrating business-friendly behavior.

Requirements

• Min. 3 years of relevant experience
• Fluency in English and Polish required
• SAP and Sales Force systems experience
• Highly detail-oriented and able to work under tight deadlines
• Strong analytical skills
• Advanced Microsoft Office skills, with an excellent Excel working knowledge
• Strong technical literacy and comfort with digital tools and platforms required
• Excellent interpersonal and communication skills, with the ability to connect effectively across all levels and build strong relationships with a wide range of stakeholders
• Customer-focused mindset with a drive to enhance customer experience
• Resilient and confident in handling objections and conflict
• Proactive, adaptable, and solutions-oriented with a sense of urgency
• Strong organizational, coaching, and listening skills

Nice To Haves

• MA in Logistics

Responsibilities

• Build and manage professional relationships with customers in order to drive business growth
• Proactive customer management dealing with all queries quickly, accurately, professionally at all customers contact points, ensuring the customer is kept up to date at all times and that long-term solutions are developed and implemented
• Work closely with field based sales staff. Logistics, IT and finance department to resolve issues efficiently
• Proactive order management including timely response, accurate processing and monitoring
• Capture, report, escalate and ensure timely response and resolutions to all product and service complaints in line with global policies
• Taking ownership of every customer enquiry through to completion resolving issues quickly and efficiently with emphasis on OPC
• Challenge the status quo, promotion LEAN thinking and recognizing opportunities for growth for both self and organization
• Promote “one team” spirit by demonstrating strong team and supporting your colleagues
• Carry out back office tasks such as but not limited to pricing, Billing, Customer Accounts Process, Proactive management of backorders etc.
• Coordination of outsourced provider
• Audit support
• Ad hoc projects
• New product set up and launching
• Compliance with Good Distribution Practice (GDP), internal SOPs, Pharmacovigilance protocols, and MDR requirements.
• System changes-testing and validation
• Webshops set up and enhancement s to customers
• Ecommerce websites
• Operational Marketing and Commercial support
• Reporting and data analysis
• Lead on process improvements
• Drive new systems roll outs

Benefits

• Competitive salary and performance-based bonus system
• Full-time employment under a contract of employment
• Ability to work in a hybrid model
• Training in all aspects of customer service - experience is therefore not essential
• medical insurance
• life insurance
• Multisport card
• MyBenefit program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level