Customer Service Specialist - Medical & Counseling Care Center

Abilene Christian University•Abilene, TX

29d•Onsite

About The Position

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU. The administrative assistant reports to the Director of the Medical and Counseling Care Center (MACCC) and will receive moderate supervision on the job. This position is responsible for projecting a positive and friendly image to all students, staff, faculty, parents and dependents who may contact the MACCC. This is a reduced full-time position.

Requirements

Discretion in handling confidential/sensitive information. (Assume all information is confidential unless otherwise noted.)
Strong interpersonal skills with clients, patients and coworkers
Knowledge of clinical terminology, office practices and procedures.
Ability to make decisions according to rules, regulations and procedures.
Familiarity with office equipment
Good organizational and multitasking abilities
Customer service orientation
Enjoys working with people.
Interacts with patients and clients in a pleasant and effective manner to create a welcoming atmosphere.
Works independently as tasks are assigned.
Works as part of a team.
Follows directions well.
Telephone etiquette
Must be able to multitask
Computer Skills
Workday
Medicat

Responsibilities

Greet patients and clients
Perform clerical duties, answer phones, schedule patients
Keep office area neat and orderly, including waiting rooms
Assist with submitting Purchasing Card receipts and ordering office supplies and other office needs.
Promotes team cohesion and well-being through planning of recognition, appreciation and celebratory activities
Greet incoming patients and clients
Assist them with the appropriate check-in procedures
Mail - Pick up departmental mail daily, for both medical and counseling
Copies - Maintain and replenish supply of office forms and perform any other copying jobs when requested.
Telephone – Assist Office Manager with answering the telephone, directing calls, scheduling appointments and taking messages.
Input Immunization records and other data entry as needed.
Keep the reception area neat and organized.
Keep the file room organized and materials straightened.
Submit monthly P-card expense forms through Workday
Keep track of supplies needed and order as necessary