Account Executive/Customer Service Specialist

Atlas Roofing Corporation•Diboll, TX

7d•$40,000•Onsite

About The Position

Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, is seeking a Customer Service Specialist for their Diboll, TX facility. This role acts as a liaison between internal and external customers, advocating for a quality customer experience by leveraging relationships, knowledge, and experience. The specialist will manage existing and new account relationships, promote new products, communicate pricing, respond promptly to requests, resolve complaints, and maintain quality service. They will handle customer orders from placement through shipment and billing, monitor backorders, review production, scheduling, and inventory reports daily, and communicate any backorder situations to customers in a timely manner. Additionally, the role involves advising management and outside sales of changes in lead time or production problems that may impact customer service, completing Special Approval Requests and Buying Agreements for deviated pricing, verifying prices on orders to ensure billing accuracy, and proactively following up on quoted projects to assist in securing orders.

Requirements

Customer account management experience preferably in a manufacturing environment
Excellent telephone skills (primary liaison between customer and company)
Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Nice To Haves

A four (4) year college degree preferred

Responsibilities

Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
Handles all customer requests promptly managing customer orders from placement through shipment and billing.
Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
Follows up proactively on quoted projects to assist in securing orders.