Customer Service Specialist

Univar Solutions • Edmonton, AB

10d

About The Position

Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

Requirements

• University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
• Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
• Must have strong problem-solving skills with the ability to prioritize and multitask
• Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
• Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

Responsibilities

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly
• Other duties as required

Benefits

• Global career advancement and mentoring opportunities
• Competitive salary
• Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees