Customer Service Specialist - Hartford
About The Position
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! The Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.
Requirements
- High School Diploma or equivalent required.
- Strong written and verbal communication skills.
Nice To Haves
- Experience with Salesforce preferred.
Responsibilities
- Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
- Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
- Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
- Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
- Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) Retirement Plan with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
