Customer Service Specialist - Hartford

West Shore Home Recruiting • Hartford, CT

8d • $25 - $27 • Onsite

About The Position

The Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Requirements

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.

Nice To Haves

• Experience with Salesforce preferred.

Responsibilities

• Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
• Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
• Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
• Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
• Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED