Customer Service Specialist
Mp Biomedicals
•Onsite
About The Position
The Customer Service Specialist works within the Sales department responding to customer inquiries and performing a variety of duties related to Customer Service with domestic, international (Latin America) and inter-company customers.
Requirements
- High school diploma or GED required.
- Two years experience in a fast-paced customer support-oriented environment
Nice To Haves
- Spanish speaking a plus but not mandatory
Responsibilities
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Return missed calls and follow up promptly to ensure no customer requests are overlooked
- Process customer orders accurately and efficiently
- Provide customers with pricing, product availability, and order status updates
- Act as a liaison between customers and internal departments to ensure accurate and timely order fulfillment
- Follow up on customer inquiries and proactively ensure customer satisfaction
- Set up new customer accounts and maintain existing account information
- Take ownership of customer issues and drive them to resolution
- Initiate and manage returns, replacements, and customer credits in accordance with company policies
- Respond to customer inquiries via live chat and other communication channels
Benefits
- Bonus Pay
- Monthly Childcare Credit
- Free breakfast on Mondays
- Free Catered Lunches Tuesday-Friday
- Paid Vacation
- Paid PTO Hours
- 10 Paid Company Holidays per Year
- 401k with Company Match
- Competitive Healthcare Benefits
- HSA
- Company Paid Life Insurance and Short-term Disability
- Match on Charitable Donations
- Learning and Development Program
- Employee Referral Program
- Employee Assistance Program
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
