Customer Service Specialist (6 months' contract)

Factors Group of Nutritional Companies•Coquitlam, BC

5d•CA$24 - CA$25•Onsite

About The Position

We're looking for a customer-focused Customer Service Specialist to join our team on a 6-month contract. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.

Requirements

A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.

Nice To Haves

RHN or CNP designation
Bilingual English/French skills

Responsibilities

Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.