(Logistics) Customer Service Specialist

FNS, INC•Joliet, IL

12h•$60,000 - $80,000

About The Position

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together. For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners. To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS. To Discover more, please visit our website at http://www.fnsusa.com

Requirements

1-5 years of experience in logistics, SCM, freight forwarding, or warehouse operations.
Proven experience in vendor management and cost settlement.
Hands-on experience with WMS (Warehouse Management System) and other logistics-related systems.
Strong problem-solving and data analysis skills.
Excellent communication and collaboration skills to work effectively with diverse stakeholders.
High proficiency in data management tools, particularly Microsoft Excel.
Prior experience in VMI (Vendor Managed Inventory) operations or battery/manufacturing logistics.
Solid knowledge of customs procedures and Foreign Trade Zone (FTZ) operations.
Bilingual proficiency in English and Korean

Responsibilities

Vendor & Contract Management
Manage contracts and negotiate terms with various vendors, including carriers and warehouse operators, specifically for VMI Hub operations.
Oversee vendor billing, including meticulous invoice verification and cost validation to ensure financial accuracy.
Monitor SLA (Service Level Agreement) compliance and drive continuous performance improvement among service providers.
Inventory & System Administration
Monitor inventory and inbound/outbound data utilizing WMS (Warehouse Management System) and other integrated logistics systems.
Analyze and resolve operational issues, such as inventory discrepancies, cargo damages, or transit delays, to maintain supply chain integrity.
Communication & Cross-functional Collaboration
Act as the primary point of contact for communication between customers and vendors to ensure seamless information flow.
Collaborate closely with internal departments (Operations, Customs, Finance, etc.) to resolve issues and enhance overall process efficiency.
Prepare regular performance reports and professional materials for customer-facing presentations.
Strategic Improvement & Optimization
Identify process improvement opportunities and implement cost-saving initiatives to optimize the VMI model.
Drive continuous improvement within the hub to meet evolving business needs and operational standards.