Customer Service Specialist

Winslow Memorial Hospital Inc • Winslow, AZ

5d

About The Position

The Customer Service Specialist attends to the needs of all clinic patients, answering incoming phone calls in a pleasant voice and greets patients in a friendly and professional manner. S/he is helpful and empathetic with patient concerns and problems, referring patients to other clinic staff as appropriate. Works and communicates with clinic providers and staff to exceed the needs and expectations of patients and other health care organizations.

Requirements

• High school diploma or GED.
• 2-3 years experience in a physicians clinic/practice.
• Good verbal and written communication skills.
• Ability to communicate in a friendly, courteous and professional manner.
• Proficiency in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Attend to the needs of all clinic patients.
• Answer incoming phone calls in a pleasant voice.
• Greet patients in a friendly and professional manner.
• Be helpful and empathetic with patient concerns and problems.
• Refer patients to other clinic staff as appropriate.
• Work and communicate with clinic providers and staff to exceed the needs and expectations of patients and other health care organizations.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED