QVC Customer Service Specialist

QVC•Boise, ID

1d•Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work This role is remote; job seekers must reside in the greater Boise, ID area to be considered. You will work from home. What You'll Do Busy day handling a high volume of our inbound customer inquiries. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor.

Requirements

Provide a distraction free work from home environment.
12 months or more of customer service experience.
Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.

Responsibilities

Handling a high volume of our inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.