About The Position
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Requirements
- Provide a distraction-free work-from-home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Responsibilities
- Handle a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Confirm refunds, take payments, place orders, and analyze account data.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
