Customer Service Specialist

Amwaste of Georgia LLC • West Point, GA

21m • Onsite

About The Position

Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office. This role involves applying acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. The specialist ensures services are provided in a courteous manner by observing customer service standards established by management.

Requirements

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
• Two years related experience in a call center.

Nice To Haves

• High School Diploma or GED

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed