Customer Service Specialist
About The Position
Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience. Position Summary As a Customer Service Specialist, you will be responsible for handling incoming and outbound calls for Lasik and Cataract procedures. The role also includes outbound sales calls to Lasik referrals. Regular training will be provided to assist in the individual and team success.
Requirements
- 2+ years’ experience in high volume call center preferred but willing to train the right person; or equivalent combination of education and experience.
- One year of employment in a patient experience position required.
- One year of outbound sales experience is preferred.
- Proven track record of success in a medical/health care competitive sales environment.
- Managed care/pull through experience.
- Nextgen-Practice Management, ModMed- Electronic Health Record, Ring Central
- Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
- Outstanding customer service aptitude.
- Dedication to a patient-centered approach, delivering exceptional patient care
- Proficiency in use of Internet, Intranet resources and MS Outlook
- Proficient typing speed and accuracy (35 WPM)
Nice To Haves
- Associates degree preferred
Responsibilities
- Complete laser vision correction and cataracts information training.
- Proficient in Call Center operation across multiple functions including customer service and sales.
- Add appropriate patient information into NextGen systems.
- Directs calls to other departments as needed.
- Schedule more complex appointments correctly – servicing multiple practices.
- Maintains knowledge of company products and customer service processes.
- Adhere to all HIPAA regulations and always maintain patient confidentiality.
- Assist in other administrative tasks and projects assigned by the supervisor.
Benefits
- Generous Paid Time Off
- Medical, dental and vision benefit
- Paid Holidays
- Company paid life insurance
- 401(K)
- On-going education available including certification reimbursement
- Discount Programs Including Vision discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
