Customer Service Specialist

AAA • Shawnee, KS

1d • Onsite

About The Position

This is an exciting entry-level position in our branch network, ideal for candidates interested in working in a team environment and interfacing with AAA members by providing insurance and membership services support. In this role you will: Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals. Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within! Be eligible for a competitive benefits package, including Paid Volunteer time and Pension Plan Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties. Perform routine and advanced duties in support of agents and other team members. Develop insurance leads for office sales agents and life specialists. Be expected to be available during our branch hours of operation: Monday through Friday, 9 am – 5:30 pm and rotating Saturdays, 9 am – 1 pm. We are closed on Sundays and most holidays.

Requirements

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Personal Lines Insurance License
• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime, including Saturdays
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

Responsibilities

• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.

Benefits

• Paid training
• Skills-based pay increases
• Monthly bonuses
• Career growth opportunities
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED