Hybrid - Customer Service Specialist (Ohio)
About The Position
Reliant’s Customer Service Specialist interact with the Company’s consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.
Requirements
- Excellent communication skills including active listening.
- Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- High School Diploma or GED required
- Ability to meet and exceed daily, weekly, and monthly production goals.
- Ability to multitask and maintain composure in stressful situations.
Nice To Haves
- Bilingual - Spanish and English proficiency a plus.
- College Degree a plus but not required.
- Previous collections, call center, or customer service experience is a plus.
- Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.
Responsibilities
- Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.
- Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.
- Maintain a workload of delinquent accounts up to and including completion of payments.
- Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.
- Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.
- Perform proper skip tracing techniques to identify borrower contact information
- Abide by the FDCPA at all times.
- Adhere to both internal and industry-wide compliance regulations.
- Any other additional responsibilities assigned by management
Benefits
- Medical, Dental, Vision, Life and Disability insurance
- 401K
- Paid Vacation and Holidays
- Professional Growth
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
