HYBRID: Customer Care Specialist

TEKsystems • Woolwich Township, NJ

3d • $19 - $21 • Hybrid

About The Position

Deliver customer service with kindness, empathy, understanding, and patience. Efficiently navigate patient and prescriber profiles across systems. Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. Cohesively work with a team, as well as independently. Ability to interact with team members across pharmacy and fulfillment facilities. Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Requirements

• call center
• pharmacy technician customer service
• customer service
• pharmacy technician license
• Strong customer service and communication skills
• Administration and data entry
• Willing to get a pharmacy technician license
• Comfortable training fully on-site and working a hybrid schedule

Responsibilities

• Deliver customer service with kindness, empathy, understanding, and patience
• Efficiently navigate patient and prescriber profiles across systems
• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
• Cohesively work with a team, as well as independently
• Ability to interact with team members across pharmacy and fulfillment facilities.
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed