Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Rochester Hills, MI

10d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

This is a bilingual English and Spanish required role! The individual selected for this role will be expected to work at stores #2899, #1930 and #1194 located at
#2899 - 2965 WALTON BLVD, ROCHESTER HILLS MI 48309 1419
#1930 - 150 E TIENKEN RD, ROCHESTER HILLS MI 48306 4532
#1194 - 3054 JOHN R RD, ROCHESTER HILLS MI 48307 5462

Requirements

• Bilingual English and Spanish required.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Develop new skills
• Grow contribution
• Inclusive team
• Commitment to communities
• Retirement
• Health care
• Total well-being
• Daily commute support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed