Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Ypsilanti, MI

4d•Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This is a bilingual Spanish and English speaking role!!!! The individual selected for this role will be expected to work at stores #1033, #1397 and #1142 located at: #1033 - 1850 WHITTAKER RD, YPSILANTI MI 48197 9728 #1397 - 46006 MICHIGAN AVE, CANTON MI 48188 2304 #1142 - 39861 FORD RD, CANTON MI 48187 4319

Requirements

Bilingual in Spanish and English.
Ability to work at multiple store locations.
Criminal history review is necessary.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Responsibilities

Determine customer needs, answer product questions, and recommend solutions.
Promptly resolve customer concerns and ensure maximum client satisfaction.
Stay up-to-date with product features.
Maintain high quality and visual standards of products and the store.
Achieve excellent customer service.
Consistently meet the store’s sales goals.
Work at multiple store locations: #1033 (Ypsilanti, MI), #1397 (Canton, MI), and #1142 (Canton, MI).