Customer Service Specialist

Sherwin-Williams • Lexington, KY

8d • Onsite

About The Position

The Customer Service Specialist supports the success of the retail store by serving wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable products and services. The role is responsible for resolving customer concerns, maintaining product knowledge and store presentation standards, delivering excellent service, and consistently meeting sales goals. The position is at Store #1979, 130 Towne Center Dr, Lexington, KY 40511.

The work involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for employment work visa status.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

• Provide excellent sales service and help ensure high customer satisfaction.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Retrieve appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Keep assigned areas stocked and presentable.
• Stay knowledgeable about products and discuss available options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed