Customer Service Specialist

Cook Children's Health Care System • Fort Worth, TX

36d • Onsite

About The Position

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provide customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children’s Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children’s Health Care System. The goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children’s Medical Center and Cook Children’s Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Requirements

• High school diploma or equivalent required.
• 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Nice To Haves

• Associate degree with 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills.
• Proficient computer skills, including MS Office (Word, Excel) and other document imaging systems.
• Knowledge of Epic Systems and/or OnBase.
• Working knowledge of professional and hospital billing and follow-up preferred.

Responsibilities

• Serve as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing.
• Process patient payments.
• Set up payment arrangements.
• Provide customer/patient education when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED